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Get A Grip:
Always Better
Corrective action happens after an
incident, and preventive action is taken when a problem is
foreseen. Obviously, it is always better to anticipate and
act before something creates a problem, rather than putting
things right once the problem has arisen. However, we live in
the real world, and that is not always possible.
Don’t be shy
You should not be shy about using a
CPAR form. There are many occasions when its use is appropriate, and
your initiative may start a process of improvement that could make
all the difference. You can use a CPAR when: you’d like to change something in your
existing procedures, you have a good idea that could benefit the
overall quality management system approach, your supplier didn’t perform as agreed
or expected, you feel you didn’t manage to give a customer good
service, a staff member didn’t provide what was agreed or expected
(however, it is better not to name individuals as this can create a
negative working atmosphere) procedures or instructions are
difficult to follow you receive a customer comment or
complaint an HSSE incident or near-miss occurs.
At GAC Oman, we have solved many
problems through the CPAR process. Staff find it encouraging, as
they see that it is a way to voice their concerns and bring the
attention of management to issues that might otherwise be
overlooked.
No accident
The 19th century British writer John
Ruskin once said: “Quality is never an accident; it is always the
result of intelligent effort.”
The GAC approach to quality supports
that view. That is why the CPAR is being used to add strength to the
Group’s Quality Management System. The benefits are clear – and
many. We should all consider the CPAR form as an important and
useful tool at the heart of our efforts to ensure we continue to
provide our customers with the best possible service.
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